Xuios stores account information, Instagram connection metadata, automations, message logs, and (on some plans) tracked-link analytics so the product can run. You can delete that information at any time. This page is the User Data Deletion Instructions URL for our Meta app.

1. Delete from your Xuios account (fastest)

Sign in at https://xuios.com/login.
Open Settings.
Use “Export my data” first if you want a JSON copy of your profile, Instagram account metadata, message log, and tracked links.
Choose “Delete account” and confirm. This permanently removes your Xuios user record and data that cascades from it.

Deletion removes automations, keywords, inbox/message logs, send receipts, follow-gate state, tracked links and click records, cached posts, Instagram accounts and access tokens, billing customer identifiers we store, and your login. We cannot delete messages that were already delivered inside Instagram; those remain under Meta’s policies.

2. Delete by email

If you cannot sign in, email hello@xuios.com from the address on the account with the subject “Delete my Xuios data.” Include:

The email address of the Xuios account.
The Instagram username you connected, if you remember it.
Whether you also want a copy of your data before deletion.

We will verify that you control the account (we may ask a short follow-up) and complete deletion within 30 days. You can also reach us via the contact form.

3. Remove Xuios from Instagram or Facebook

You can revoke our access even if you keep a Xuios login. That stops new Instagram Platform Data from being sent to us.

Open Instagram (app or website) or Facebook Settings.
Go to Apps and websites (Facebook) or Website permissions / Apps and websites (Instagram, path may vary by app version).
Select Xuios and remove or revoke access.

Revoking access does not by itself erase historical logs already stored in Xuios. To erase those, delete your Xuios account (section 1) or email us (section 2). If Meta sends us a data-deletion or deauthorize callback for your Instagram user ID, we will delete or disconnect the matching Instagram records we hold for that ID.

4. If you only commented on or messaged a creator

If you do not have a Xuios account, but a creator used Xuios to reply to your comment or DM, they are the customer who connected their professional account. We process limited identifiers and message text on their behalf (see our Privacy Policy).

To request deletion of that end-user data:

Ask the creator to delete their Xuios account or the relevant automation/inbox records.
Or email hello@xuios.com with your Instagram username and, if possible, the creator’s username. We will delete or anonymize matching inbox records we can locate, unless we must retain them briefly for security or legal reasons.

5. What happens after deletion

Production data is removed from our database when the request is processed.
Encrypted backups roll off on our normal backup cycle.
Stripe may retain payment records as required for tax and fraud prevention; we delete the customer link we store.
We may keep a minimal record of the deletion request (email and date) so we can show we honoured it.

6. Contact

Privacy and deletion: hello@xuios.com