Xuios

Terms of Service

The rules for using Xuios.

Last updated 23 August 2026. These terms govern your access to Xuios, including private Instagram replies sent through official Meta APIs.

1. Agreement to these terms

These Terms of Service (“Terms”) are a contract between you and MEEZOY VENTURES PRIVATE LIMITED, operator of Xuios, for use of https://xuios.com and the Xuios product (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use Xuios on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

2. Eligibility

You must be at least 18 years old and able to form a binding contract. You must also be allowed to hold a professional Instagram account under Instagram’s terms. The Service is not offered to people Meta or Instagram has banned from their platforms.

3. The Service

Xuios is software that lets you connect a professional Instagram account and configure automations. When someone comments a keyword, replies to a story, mentions your account, or messages you, Xuios can send a private reply — and optionally a public comment reply — through official Instagram APIs, only inside the windows Meta allows.

The Service may also include:

  • Follow-gated deliveries (ask non-followers to follow and comment again before receiving the DM).
  • Tracked short links and basic click analytics.
  • An inbox log of messages Xuios sent or failed to send.
  • Optional AI drafting or unmatched-message replies on eligible plans.
  • Billing for Free, Creator, and Pro plans.

We may change, suspend, or discontinue features. Instagram delivery depends on Meta’s APIs, your account standing, rate limits, and messaging windows. We do not guarantee that every comment or message will receive a reply.

4. Your account

  • You must provide accurate information and keep your email current.
  • You are responsible for activity under your account and for keeping your password and connected logins confidential.
  • Notify us promptly at hello@xuios.com if you believe your account is compromised.
  • One person or business should own the account. You may not share logins to evade plan limits.
  • We may refuse, suspend, or close accounts that violate these Terms or Meta’s rules.

5. Instagram connections and Meta platform rules

Xuios is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Instagram, or Facebook. Instagram and Facebook are trademarks of Meta. You use Instagram under Instagram’s own terms. You also agree to comply with:

  • Instagram Terms of Use and Community Guidelines.
  • Meta Platform Terms, Developer Policies, and Instagram Platform Policy.
  • Any messaging, commerce, and automation rules Meta publishes, including permitted use of private replies and human-agent / user-generated windows.

When you connect Instagram, you represent that:

  • You own the professional account or have permission from the owner to connect it and send messages from it.
  • You will only message people who have commented on your content, replied to your story, mentioned you, or messaged you, and only inside Instagram’s permitted windows (including the 24-hour messaging window and the 7-day private-reply window for comments, as Meta defines them from time to time).
  • You will not use Xuios to spam, scrape, harvest, or contact people who have not interacted with your account in a way Meta allows.
  • You are solely responsible for the text, links, images, and other content of automations and public replies you create.

Meta may revoke tokens, limit APIs, or flag accounts. If that happens, Xuios may pause sending, ask you to reconnect, or suspend the feature. We are not liable for Instagram outages, policy changes, account restrictions, or lost reach.

6. Your content and license

You retain ownership of the automations, copy, media URLs, and other content you submit (“Your Content”). You grant Xuios a limited, worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to operate the Service for you — including sending it through Instagram APIs and showing it in your dashboard.

You are responsible for having the rights to use any images, links, personal data, and trademarks in Your Content, and for any claims arising from messages sent on your behalf.

7. Acceptable use

You may not, and may not allow others to:

  • Violate law, these Terms, or Meta / Instagram policies.
  • Send illegal, hateful, harassing, deceptive, or sexually exploitative content, or content that infringes others’ rights.
  • Mislead people about who is messaging them, impersonate others, or run phishing or scam funnels.
  • Attempt to bypass Instagram windows, rate limits, follow gates, or Xuios plan caps.
  • Reverse engineer, probe, or disrupt the Service, or access it by any means other than our provided interface.
  • Use the Service to build a competing product using our confidential features or another user’s data.
  • Use Instagram or Meta Platform Data except as needed to use Xuios for your own connected accounts, and never to sell that data or to train generalized AI models.

We may remove content, disable automations, or suspend accounts that we reasonably believe violate this section or that Meta asks us to stop.

8. Optional AI features

Some plans include optional tools that send captions, comments, or DMs you already process in Xuios to a third-party AI provider to draft replies or classify intent. Outputs can be wrong, incomplete, or off-brand. You must review automation copy before you rely on it. Do not use AI features for medical, legal, or other high-risk advice. You can disable unmatched AI replies in Settings.

9. Plans, trials, and billing

Xuios offers a Free plan and paid Creator and Pro plans, described on our pricing page. Paid plans include a 14-day trial unless we state otherwise. During a trial, features of the selected paid plan apply until the trial ends.

  • Paid subscriptions renew automatically at the then-current price until you cancel in Billing (Stripe customer portal) or Settings.
  • You authorize Stripe to charge the payment method on file for each renewal.
  • Canceling stops future renewals. You keep access until the end of the current paid period unless we state otherwise.
  • Usage limits (including monthly DMs, connected accounts, and feature flags) are enforced. Over-limit sending may be queued, refused, or require an upgrade.
  • Fees are generally non-refundable except where required by law or where we decide otherwise in writing.
  • We may change prices with notice before the next renewal. If you do not agree, cancel before the new price takes effect.
  • Taxes may apply. You are responsible for amounts charged by Instagram, Meta, or your payment provider.

10. Xuios intellectual property

The Service, including software, design, trademarks, and documentation, is owned by Xuios and its licensors. We grant you a limited, revocable, non-transferable license to use the Service for your internal business or creator use, in line with these Terms. You may not copy, resell, or scrape the Service.

11. Third-party services

The Service depends on third parties, including Meta/Instagram, Google (optional sign-in), Stripe, email delivery, hosting, analytics, and (if you enable them) AI providers. Their terms and privacy policies apply to your use of those services. We are not responsible for third-party outages, policy changes, or data handling except as described in our Privacy Policy.

12. Availability, beta, and API changes

We aim for reliable uptime but do not warrant uninterrupted or error-free operation. Features that rely on Instagram may stop working if Meta changes permissions, webhooks, or messaging policy. We may provide the Service on an “as is” basis while Meta app review or API access is pending or restricted.

13. Suspension and termination

You may stop using Xuios and delete your account at any time from Settings, or as described on our data deletion page. We may suspend or terminate access immediately if you breach these Terms, if payment fails, if Meta flags the connected account, or if we discontinue the Service. Sections that by nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) will survive termination.

14. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, XUIOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT INSTAGRAM WILL DELIVER EVERY MESSAGE, THAT AUTOMATIONS WILL CONVERT, OR THAT META WILL CONTINUE TO ALLOW A PARTICULAR USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XUIOS AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO XUIOS IN THE THREE MONTHS BEFORE THE CLAIM, OR USD $50 IF YOU ARE ON THE FREE PLAN.

Some places do not allow certain limitations. In those places, our liability is limited to the fullest extent permitted.

15. Indemnity

You will defend and indemnify Xuios against claims, damages, and costs (including reasonable legal fees) arising from Your Content, your Instagram messaging, your violation of these Terms or of Meta/Instagram policies, or your violation of another person’s rights.

16. Disputes

Contact us first at hello@xuios.com and we will try to resolve the issue informally. These Terms are governed by the laws applicable to the operator of the Service, excluding conflict-of-law rules. If a provision is unenforceable, the rest remains in effect. These Terms are the entire agreement between you and Xuios for the Service and supersede prior understandings on that subject.

17. Changes to these Terms

We may update these Terms by posting a new version at https://xuios.com/terms and changing the “Last updated” date. Material changes will be communicated by email or in the product when reasonably possible. If you continue to use the Service after the effective date, you accept the new Terms. If you do not agree, stop using the Service and delete your account.

18. Contact

Questions about these Terms: hello@xuios.com

Contact form: https://xuios.com/contact

Privacy Policy: https://xuios.com/privacy

User data deletion: https://xuios.com/data-deletion